GROUND HANDLING
Serving all types of aircraft, our ground handling department is focused to support all your needs.
Our staff and management strive for dedicated service and operational excellence, while meeting all quality and safety standards.
Passenger Services
Our staff will be your representatives in Israel. Dedicated and flexible, they are trained to cater your customer service requirements, language requirements as well as on the main DCS systems on the market. We will also be your eye and ear when it comes to irregularities and coordination with all authorities and parties.
Lost & Found Services
Crew Administration
Flight Supervision
Ticketing and Reservation
Check in, Boarding and Transit Services
Passengers with Reduced Mobility Services – Including Wheelchair, Buggy, Ambulift and UM escorts
Flight Irregularity Services including delays, hotel reservations, denied boarding and others
Ramp Services
In an ever changing and complex aviation world, our ramp operations staff will be there to tackle every challenge to ensure an on time operation without compromising safety under our safety management system that complies with ISAGO’s strictest standards.
ULD Management
Load Control
Baggage Sorting Services
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Ramp (Turnaround Coordinator) Supervision
Aircraft Towing & Ground Support Equipment Provision
Flight Management
Aviation is in our blood but our main goal is dedication, and by operating to Israel you will need a dedicated partner to support your operation and represent you with all authorities to make things happen!
Liaison with all authorities
Operations and Traffic Management
Slots and Permit Coordination with Local Authorities (IAA, CAAI, ASOC)
DCS Management and IT Coordination with relevant Authorities
Airline Representation, Administration Supervision
